In case you paid through credit cards or Mada, you will receive your refund to that card withing 14 working days. 

If you paid through Cash on Delivery you will receive your refund as a store credit on your account on 


To refund your order you need to do the following 

1) Submit a return request through the portal here 

2) If you are eligible for refund you will receive an email to inform you that your order has been successfully accepted. 

3) Afterwards, you will receive an email with return shipment label. 

4) Drop it at your nearst Aramex office (to check Aramex offices please click here)  or call at 920027447 to schedule a pick up from your location using the shipment number on the label (Example in picture) 



5) After we receive the items, we will process your refund within two working days