Returns & Exchange

For your satisfaction, you can enjoy a hassle-free exchange and return policy if you were unsatisfied with your purchase from us.

Exchange

Return


Exchange

In Saudi Arabia:

You can only exchange the color, and/or size from the same product in the brands' stores taking into consideration the following terms:

- Have the purchase receipt available.

- Exchange within 7 days from delivery date.

- Products are in their original condition (tags, and labels included, the product is NOT used).

To find our brands' stores in Saudi Arabia, please click here


 

Returns

Return policy

- Return within 10 days from the delivery date.

- Products are in their original condition (tags, and labels included, the product is NOT used).

- If you purchased from a bundle offer (like buy 2 get 1 free) you must refund all the items in that offer.

-You can return via our website free of charge one time per order (For one piece or more). If the customer requested a second refund on the same order then he must cover a fee of 19 SR shipping cost for Saudi Arabia and 55 SR for UAE and Bahrain.

- Shipping fees and cash on delivery fees for the order are not refundable if the order is received by the customer.

- Accessories (including masks) and the Lingerie cannot be exchanged or returned in order to preserve public health.

- Gift vouchers cannot be refunded in cash.


Return process

- Fill the return form here

- You will receive a shipment air waybill on your email within 3 working days. Print the shipment air waybill and contact Aramex on this number 920027447 to arrange pick up or drop it at your nearest Aramex Office. 

- If the Payment is prepaid(Bank Card,Credit Card or Apple Pay), you shall receive the refund to your card within 14 business day.

And If the payment is Cash on Delivery, then you shall receive it as a store credit in your account on Fashion.sa. 

The above retrieval process does not take place until the items sent to us arrive and are in compliance with the terms of return.