Return and Exchange Policy
· Purchases are returned within 3 days from the date of purchase for new items, and one day for discounted items.
· Purchases are exchanged within 7 days from the date of purchase for new items and 3 days for discounted items, according to the following conditions:
1. Bring the original invoice with the items to be returned or replaced.
2. The products must be in their original condition (the price tag and stickers are present, and the product is not used).
3. For health reasons, it is not accepted to exchange or return some products such as accessories (including Masks and Bags) and underwear.
Exchange and return policy if ordering from the website:
We always strive to provide an enjoyable and safe online shopping experience, so we offer the following options for exchange and return:
You can return for free (for the first time) within 10 days from the date of receiving the order from the shipping company, provided that the products are in their original condition, unused, without removing the tags or stickers on them, and without exposing them to any aromatic substances, washing or ironing.
The return request will be automatically cancelled when the courier call is not answered or left unattended for the 3 attempts that will be tried.
For cash on delivery returned orders, you will receive the refund as a gift card via email
The exchange process takes place in one of the following ways:
Through one of the brand’s branches, by bringing the parts to be replaced (with the same value or higher), bringing the original invoice attached to the request, and showing the shipping company’s message containing the date of receipt of the request to the branch employee.
To find out the locations of the stores in Saudi Arabia, please click here.
· Returns are not available in branches, only exchanges.
· Returns are not available in branches for customers of Tabby and Tamara services and gift cards.
The return process takes place in one of the following ways:
1. You can fill out the return form here
2. Once your return is approved, our customer care team will get in touch with you to process your return. The representative of the shipping company will directly pick-up from the customer’s address. Customer can also reach out to our care by communicating through WhatsApp on the number 920008557.
3. Once your return is approved, you will receive the return policy within 3 working days via e-mail. Please print the policy and contact the Aramex shipping company via the unified number 920027447 to coordinate the date of receiving the shipment from your location, or you can hand it over to the nearest Aramex branch.
· 4. After receiving the items in our warehouse, they are examined to ensure their safety, after which the money is returned to the customer.
· 5. The process of refunding the money takes within 14 working days through a bank transfer to the customer's account, except for Tabby and Tamara customers and gift cards.
· The validity period of the return policy is 14 working days only.
· 6. In case of a return for the second time, an additional shipping fee of 19 Saudi riyals will be applied for return in Saudi Arabia, and 55 Saudi riyals for the UAE and Bahrain.
· 7. In case that the order is returned after receiving it by the customer, shipping fees and payment fees upon receipt are non-refundable.
Return policy for installment services customers (Tamara and Tabby):
Refunds are made if the payment method was by Tamara and Tabby service by shipping the pieces to our warehouses only according to the above details, and after the shipment arrives, it is examined by the relevant team, then we contact Tamara or Tabby to cancel the order and return the amount.
Return policy for gift card customers:
Refunds are made in the event that the payment was made via a gift coupon by shipping the parts to our warehouses, and a balance is added to the customer with the value of the gift card or the entire order according to the customer’s desire in the form of a one-time coupon and the amount is not returned in cash, and it is the responsibility of the customer to maintain Coupon confidentiality.
Non-refundable or exchangeable products:
All products are subject to return and exchange except:
· Parfois brand products can only be returned through the website and cannot be exchanged in any of the brand's branches.
· Accessories (including bags, masks and winter hats), underwear and swimwear, for your safety.
Customers outside the Kingdom of Saudi Arabia:
Exchange in one of the brands branches is currently not available to our customers outside the Kingdom.