Frequently Asked Questions

What Shipping Methods Are Available?

We ship with Aramex, Saee, Barq, and Fashion.sa delivery team.

How do I place an Order?

1- Add your favorite products to your shopping cart
2- Open your cart, and click on proceed to check out
3- Fill in your Contact information.
4-choice your Shipping & payment method, Then complete your data entry and shop safely

Do You Ship Internationally?

Currently we serve in Saudi Arabia, International shipping is not available. we will do our best to have it available as soon as possible.

Is Buying On-Line Safe?

Shopping with Fashion.sa is completely safe and we are registered with Maroof https://maroof.sa/93777

Do I have to pay anything to return my items?

For first time the return will be free, but the second time you will have to pay 25 SAR

What Payment Methods Are Accepted?

We Accepted Cash on delivery (COD), Visa, Master Card, Amex

HOW MUCH TIME NEEDED FOR MY ORDER TO ARRIVE?

It depend on your location - Main Cities it would take from 1- 5 Working Days. - Other cities 7-10 Working days

IS SHIPPING FREE?

if your order is over than 199sar your order will be shipped for free, if your order is less than 199sar the shipping fees will be 25sar

IS CASH ON DELIVERY (COD) FREE?

No, you have to pay 25 SAR as delivery fee's

WHAT I DO IF MY PRODUCT IS DEFECTIVE OR DAMAGED?

If the item sent to you is damaged or defective we will really be sorry, but we'd like to know. Please submit a refund request here within 24 hours of receiving the item with the picture of the damaged item.

HOW CAN I SHARE MY VIEWS ON MY SHOPPING EXPERIENCE?

We would like to know all your opinions and suggestions to help us improve our service to you, you can email us at Care@fashion.sa

CAN I CANCEL THE ORDER AFTER CONFIRMING IT ?

Currently you can not, but we are developing this service. So follow us regularly to keep up-to-date on our website or through our customer service team on this email Care@fashion.sa.

HOW DO I CHANGE THE SPECIFIED DELIVERY ADDRESS OR DATE OF RECEIVING?

After the Order has been received, we can't change the delivery city but you can coordinate with the shipping company once they contact you to change the address in same city.

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