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Return and exchange policy

To guarantee best service to you, all the products you buy from Fashion.sa are refundable within 7 days from its received date.  We apologize for the refund of any product purchased from our stores through the website.

1. You can return within 7 days of receiving the order by sending us refund request through our website here 

     1) You will receive a shipment label on your email 

     2) Print the shipment label and contact Aramex on this number 920027447 to arrange pick up or drop it at your nearest Aramex Office. 

     ** If you are in riyadh you will not recieve a shipment label and you will be contacted by Fashion.sa employee **

2. You can return via our website free of charge one time per order (For one piece or more) 

If the customer requested another refund on the same shipment for a second time then he must cover a fee of SR 25 shipping cost.

If Payment is done through (Visa, Master Card & Mada) you will receive the refund to your card within 14 business days to 21 business day 

If payment is Cash on Delivery then you will receive it as a store credit in your account on Fashion.sa


3. For exchange requests you can refund the item and buy again as new order.


4. If you purchased from a bundle offer you must refund all the items in that offer.‎


5. If you received a defective item ‏you must report it within 24 hours of receive date by sending a refund request here with the following (damage item picture) and if this is not reported, we will not accept the refund.

6. In case of order cancellation before shipping, you can click here  and request a cancellation. Furthermore, after shipping we can't accept any canceled order.


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