Refund policy

Products that have not been worn or washed can be returned within 7 days from the date of purchase.
For your health and safety, exchanges or returns of accessories and underwear are not accepted.
Price tags must be attached to the items and in their original condition.
The return period is calculated from the date of product delivery.
In case of special offers on multiple items, all items must be brought for any return process.
Some areas require the return shipment to be delivered to the nearest Aramex office. To know the areas, Check table below.

You can start the return process from here
Once the return request is approvedو A representative of the shipping company will receive it directly from the customer's address within 3-5 working days.
Once the return request is approved, you will receive the return policy within 1-2 business days via email. Please print the document and contact Aramex shipping company via the unified number 920008557 to coordinate the date of receiving the shipment from your location or you can deliver it to the nearest Aramex branch.
After receiving the products from the customer within 3-5 business days, they are checked to ensure their safety, after which the money is returned to the customer.
The refund process takes 14 business days through a bank transfer to the customer's account, except for Tabby, Tamara and gift card customers.
The validity period of the return policy is 14 business days only.
In the event of a second return, an additional shipping fee of 19 Saudi riyals will be applied for returns in the Kingdom of Saudi Arabia, and 55 Saudi riyals for the Emirates and Bahrain.
In the event that the order is returned after it has been received by the customer, the shipping fees and cash on delivery fees are non-refundable.
The amount of cash on delivery orders is refunded only by a gift card shared via email.

Returns are made if the payment method is via Tamara and Tabby service by shipping the items to our warehouses only according to the details above, and after the shipment arrives, it is inspected by the specialized team, then we contact Tamara or Tabby to cancel the order and refund the amount.

Balance is added to the customer in the amount of the gift card or the full order according to the customer's desire in the form of a coupon used once and the amount is not returned in cash, and the customer is responsible for maintaining the confidentiality of the coupon.

All products are returnable and exchangeable except accessories (including masks, hats and bags), underwear and swimwear for your safety.